Professional Development Training Program

As one of the leading quality training providers in Mombasa, the Jaffery Institute of Professional Studies (JIPS), has now introduced Professional Development Training programs tailored to the requirements of businesses and organizations such as yours.  Our current Internationally accredited courses combined with our highly qualified trainers and their many years of experience in training people from diverse business environments provides an excellent base for the training programs.

Businesses/Corporates are constantly looking to improve their competitive advantage and unique selling point (USP) – training your employees would be a stepping stone in procuring both.

The Professional Development Programs we offer are

  • Project Management
  • Business Communication
  • ICT Professional Development (ICDL, Quickbooks, Advanced Word & Excel etc.)

All the programs offered at JIPS are NITA (National Industrial Training Authority) registered and if you, as a corporate are registered with NITA, you can apply for employee training re-imbursement. Furthermore, we at JIPS also offer training programs for your employees tailored to your particular requirements. In addition to the programs mentioned above, we offer other short programs such as Business English, Professional Work Values and Customer Service.


Our core value is to create a team that will lead your business to a successful growth and create better understanding between them and your clients. Our training modules can be combined and tailored to suit each department in your company. We believe that people are a company’s greatest asset, making training a key driver to both individual & company success.


Business Communication

Good communication skills are an important element for a business to function effectively, and for the development of good relationships within a business and outside a business. The course is set to nurture the development of skills such as written communication, online communication using e-mails, planning effective presentations, audience engagement, oral communication, conflict management etc. This course will be of great interest to all business professionals who want to improve their communication skills, and to any learner who is about to enter the world of business and wants to develop an engaging and responsive communication style.

Learning Outcomes: By the end of this course, you will have developed effective communication skills for the workplace, from enhancing your professional writing techniques to improving your interpersonal and presentation skills. You will have learnt how to communicate effectively and professionally within the business environment ensuring you produce the highest quality communications enabling you to portray a professional representation of the business you work for.

Module Outline:

  1. Introduction
  2. Structuring Business Communication
  3. Developing a Business Writing Style
  4. Types of Business Writing
  5. Writing for special circumstances
  6. Developing Oral Communication Skills
  7. Doing Business on the Telephone
  8. Non-verbal Communication
  9. Developing Effective Presentation Skills
  10. Conflict and Disagreement in Business Communication

Resources Available: Course notes, Library facility with computer access, Free WIFI etc.

Who the course is for: PA, Admin team, Front-line workers, supervisors, junior managers


Customer Service 

All Businesses rely on customers for their survival. The pressure of competition in the market dictates that customers must be at the main focus of everything a business does. For a business to benefit from customer lifetime loyalty, it must provide the customer with a level of service that will make the customer to come back and buy again. Therefore customers are the reason a business exists hence the need to learn all aspects of handling and treating customers well in order to attract and retain them for the business to maximize on the customers’ lifetime values.

Learning Outcomes: At the end of this course you have an in-depth understanding of what customer service is, who your customers are, their needs and how customer service actually affects the profitability of your business. You will learn communication skills that will enable you to communicate with customers in a variety of situations including the use of the telephone to provide customer service. You will also learn the procedures for handling customer complaints and resolving them as well as motivation, leadership and measurement of customer satisfaction. This course will enable you to be a champion of customer service and hence a very valuable asset to your organization.

Module Outline:

  1. Introduction
  2. Communication Skills in Customer Service
  3. Handling Customer Complaints and Service Recovery Strategies
  4. Motivation and Leadership in Customer Service
  5. Customer Retention & Measurement of Customer Satisfaction
  6. Telephone Customer Service
  7. Internet Customer Skills
  8. Stress Management Strategies in Customer Service Management

Resources Available: Course notes, Library facility with computer access, Free WIFI etc.

Who the course is for: PA, Admin team, Front-line workers, supervisors, and junior managers


International Computer Driving License (ICDL)

ICDL is the world’s leading computer skills certification. The ICDL programme defines the skills and competencies necessary to use a computer and common computer applications. It offers a wide range of modules including Computer Essentials, Word Processing and IT Security. Candidates take tests in the modules which are most relevant to their educational and professional requirements, thereby creating their ICDL Profile. Skilled employees enable organizations to use technology more effectively, leading to increases in productivity and competitiveness and ensuring that operational objectives are achieved more efficiently.  ICDL certification programmes are used to increase the value of human capital and achieve productivity gains through developing competent employees.

Learning Outcomes: By the end of this course, the participant will be equipped with fundamental computing skills enabling them to comfortably work on any computer system in their workplace.

Module Outline:

Base Modules

  1. Computer Essentials
  2. Online Essentials
  3. Word Processing
  4. Spreadsheets

Standard Modules

  1. Presentation
  2. Using Databases
  3. Web Editing
  4. Image Editing
  5. Project Planning
  6. IT Security
  7. Online Collaboration


Project Management

In the Business environment today, Project Management is increasingly taking over the old-fashioned methods of conducting business. Effective project management skills are hence an integral part of successfully attaining specific project objectives, skills that include planning, delegating, monitoring and controlling. Projects can be increasingly complex and project management skills allow any business to remain competitive in the increasingly global market.

Learning Outcomes: In this short course, you will learn the strategies implemented in managing projects, such as team building, motivation, communication, risk management, leadership etc. By the end of the course you as an individual will be able to successfully initiate, plan, execute, monitor and close a project.

Module Outline:

  1. Introduction
  2. Project Initiation Stage
  3. Project Planning Stage
  4. Team Building
  5. Motivation
  6. Implementing the Project Plan
  7. The Closing Stage

Resources Available: Course notes, Library facility with computer access, Free WIFI etc.

Who the course is for: Project Managers, Senior Executives, Leaders, Managers and Business Analyst


Contact us:

Jamila Hassan El-Jabry

Business Development Manager

Alya Al-Harazi

Academic Registrar

Tel: +254 (041) 2315843

Email: Jamila@jips.ac.ke

Vanga road, Kizingo

Mombasa, Kenya